Financial Information

Fees and Payments

Our fees are based upon the reasonable and customary charges prevailing in this area, and take into account the complexity of a particular problem. Payments for office visits and services such as x-rays, injections, casts, braces and splints are expected at the time of your appointment. You may pay with cash, check, or any major credit card. We will collect these fees at the time of registration, prior to seeing the physician.

If you are a self-pay patient (if you plan to pay without the use of insurance) or if you do not have your insurance card at the time of registration, we will require a minimum fee of $400.00 towards your anticipated services. Additional fees may be assessed at the time of check-out.

For planned surgery, we will contact your insurance company to verify your benefits and any deductible and co-insurance amounts you will owe. A pre-surgical deposit may be required based on these benefits or the patient’s insurance status.

In addition, if you should need assistance with your deductible / co-insurance, Care Credit is a program, that if you qualify, will assist you in paying for your healthcare needs. Care Credit will make the payment for your services and then set up a monthly payment schedule with you.

Insurance Policies

Please bring your insurance card with you. It is very important for you to bring your current insurance card each visit and to inform us if there has been any change in your coverage or in your address. We will be glad to assist you with questions regarding claims with your insurance company. The patient is responsible for any deductible and co-insurance balance. An account balance outstanding for more than thirty (30) days is considered delinquent.

Workers’ Compensation

Your employer must authorize all workers’ compensation claims. When you arrive for your appointment your will need to be prepared to present:

  • Worker’s compensation claim number
  • Date of the injury
  • Necessary claim forms
  • Identifying information of the employer, supervisor and insurance carrier

If a workers’ compensation carrier denies a claim, you will be responsible for charges incurred as a result of the claim. If you have any questions please speak with our Workers’ Compensation Coordinator at (703) 483-4674.

Durable Medical Equipment (DME)

TCOA offers Durable Medical Equipment (DME) as a convenience to its patients. Please note that TCOA is not able to compete with drug store prices for DME. The cost of the DME may or may not be covered by your health insurance. Please inform your physician prior to accepting any DME if you prefer to purchase your DME elsewhere.

Federal OSHA regulations prohibit the return and re-sale of DME. All DME sales are final. Please consult with your physician or their assistant if you have any further questions.

Return/Refund Policy

Patients may contact our billing office by calling (571) 346-2411 for all refund requests.

Federal OSHA regulations prohibit the return and re-sale of DME. Please consult with your physician or their assistant if you have any further questions.

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TCO provides patients with orthopedic problems the trusted resources and patient-centered advice they need to “Feel Better. Move Better. Be Better.”